Return & Refund Policy

Your inspection window starts when:

• Shipped orders: you tap “I received it” on your order.
• Local pickup: the Seller verifies your 6-digit pickup PIN at the handoff.

For the next 48 hours your payment stays in escrow. If everything is as described, do nothing: the Seller is paid automatically when the window ends. After that, the sale is final.

• Canceled before shipping or pickup: the Buyer or Seller can cancel any time before the item ships or is picked up. You're refunded in full, including the Buyer Protection fee and shipping.
• Not shipped within 3 days: if the Seller hasn't shipped by the deadline, you can cancel the order from Profile → Purchases at any time before it ships and receive a full refund. We'll let you know when the deadline passes.
• Item already sold: if a piece sells to someone else while you're paying, you're refunded right away.
• Approved claims: the item never arrived, arrived significantly damaged, or is significantly not as described (for example: wrong item, missing pieces, or undisclosed stains, tears or alterations).

• Change of mind, fit or sizing (bridal gowns included), or color differences caused by screens.
• Wear or flaws that were disclosed in the listing or shown in photos.
• Problems reported after the 48-hour window, or after you shared your pickup PIN for an item you could inspect in person.
• Purchases paid outside CelebrationCycle checkout.

• Open Profile → Purchases and tap Report a problem on the order before the window closes. The Seller's payout is put on hold right away.
• Email photos of the item and packaging to support@celebrationcycle.com, with your order details.
• Keep the item and its original packaging until the claim is resolved.
• We aim to reply within 2 business days, and we may ask the Seller for information.

If we approve a claim for a shipped item, we may ask you to return it to the Seller before the refund is issued. When the claim is the Seller's fault, return shipping is covered and a prepaid label is provided. Local-pickup items are returned by arranging a handoff with the Seller in a public place.

Refunds go back to the original card through Stripe. They usually appear within 5–10 business days, depending on your bank. A full refund includes the item price, the Buyer Protection fee (3% of the item price + $0.30), shipping and any sales tax.

When an order is refunded, the Seller isn't paid and no 7% commission is charged.

Your payout (sale price minus our 7% commission) is released 48 hours after:

• Shipped orders: funds are released 48 hours after the buyer confirms delivery.
• Local pickup: funds are released 48 hours after the seller verifies the buyer's 6-digit pickup PIN at the handoff.

If a Buyer opens a claim, your payout is paused until it's resolved. Describing items accurately and shipping within 3 days is the best way to avoid claims and cancellations. After the deadline, the Buyer can cancel for a full refund.